Terms and conditions

This website is owned and operated by Ice Glow Pty Ltd, ABN 84 660 660 891, and by using this website, you agree to be bound by the terms and conditions ("Terms") as amended by Ice Glow from time to time. Throughout the website, the terms "we," "us," and "our" refer to Ice Glow. If you do not agree to the Terms, you should not use the website or the services. The website and its contents are the property of Ice Glow, and the products sold are intended for personal, non-commercial use only.

Please note that the advice given on this website should not be substituted for professional medical advice, and we recommend consulting with your healthcare practitioner before using any of the products sold on our website. Please follow the guidelines for use for each product, which can be found on both the how to use page on our website and on the product's packaging. Ice Glow disclaims all liability for any injury, allergic reaction, adverse side effects, loss, or damage suffered in relation to or arising from the use or misuse of a product, our website, or our services.

By accessing our website, using our service, creating an account, or placing an order through the website, you assume all associated risk, including but not limited to the risk of your computer, tablet, mobile device, software, or data being damaged by any virus or malicious bug transmitted by this website or any third-party website. You also acknowledge that we are not liable for any disruptions to this website. Ice Glow reserves the right to terminate your account without notice at its discretion.

Ice Glow reserves the right to amend errors or to update product information at any time without notice. In the event any information about a product is incorrect (e.g. size, price etc), Ice Glow reserves the right to refuse or cancel any order placed for that incorrectly described item. In the event of such a refusal or cancellation of an order and your chosen payment method has been charged, Ice Glow shall issue a credit to that chosen payment method in the amount of the cancelled order.

Ice Glow will accept all refunds or replacement requests if the products are returned to our warehouse within 14 days of delivery. The product must not have been used, show any signs of wear and tear, and the packaging must not have been damaged. If the packaging is damaged in any way or if the product has been opened / used, you will not be entitled to a refund or replacement.

Please note that Ice Glow is not responsible for any failure to deliver products on time or at all due to an event beyond its reasonable control, such as war, rebellion, labour strike, natural disaster, or pandemic. Additionally, we are not responsible for lost or unclaimed packages, and it is your responsibility to track your order and to ensure that the correct shipping address is provided. Finally, you may not use the website or services for any unlawful or unauthorised purpose, including distributing abusive, unlawful, defamatory, harmful, obscene, or otherwise objectionable material.

If you have any queries to these terms, please contact us on info@iceglow.com.au